The power of WOW : how to electrify your work, your community, and your life by putting service first

The power of WOW How to electrify your work, your community, and your life by putting service first

Book - 2019

"In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Market Based Dynamics and everything in between"--

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Location Call Number   Status
2nd Floor 658.314/Zappos Checked In
Subjects
Zappos.com (Firm) > Customer services.
Customer services > United States.
Success in business > United States.
Organizational resilience > United States.
Employees > Attitudes.
Published
Dallas, TX : BenBella Books, Inc [2019]
Language
English
Corporate Author
Zappos.com (Firm)
Corporate Author
Zappos.com (Firm) (author)
Other Authors
Mark Dagostino (author)
Physical Description
253 pages : illustrations ; 24 cm
ISBN
9781948836579
  • Tony's Welcome
  • Introduction: A Higher Purpose
  • Part I. Connecting
  • Chapter 1. The Heart of the Service-Minded Culture
  • Chapter 2. People Power
  • Chapter 3. Individuality Welcomed
  • Chapter 4. Trust in Action
  • Chapter 5. Beyond Profits
  • Part II. Cultivating
  • Chapter 6. Below the Surface
  • Chapter 7. Navigating Changes
  • Chapter 8. Sharing Values
  • Chapter 9. Driving Change
  • Part III. Creating
  • Chapter 10. Early Adapters
  • Chapter 11. The Evolution Revolution
  • Chapter 12. The Future, Now
  • Chapter 13. The Power of Zappos Adaptive
  • Afterword
  • Next Steps
  • Oath of Employment
  • Acknowledgments
  • About the Authors
  • Zappos Insights

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