Getting the best from others

Streaming video - 2014

Good managers, wanting to do the right thing, can miss the boat when it comes to getting the best out of a diverse workforce. Not wanting to offend, they often choose peace over honest feedback, thereby limiting their people's potential. Not understanding what motivates each individual, they offer incentives that are not meaningful or encouragement that backfires. Doug Harris asks us to step outside our comfort zone and reap the benefits of expanding our network. He describes steps for acquiring awareness, managing biases, and "doing unto others as they want to be done unto."