Talk Isn't Cheap

Streaming video - 2015

Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This program demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The program also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills demonstrated in ...this program, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money. KEY TRAINING POINTS: Using these four communication skills will reduce costs in time, morale and money. 1) Make Yourself Clear Plan before you speak Don't interrupt Keep it simple Be specific Get feedback 2) Add Reinforcement Don't assume Repeat and rephrase Use visuals to reinforce Get a recap 3) Listen Actively Speak up if you're confused Ask questions Reconfirm the answer 4) Find the Hidden Message Open a door Don't get defensive Ask for a solution more