Refining Service Operations

Refining Service Operations

Streaming video - 2015

Turn now to service operations, the successful management of which takes into account the psychology of winning customers through great experiences. From the Service Quality Scale to the details of process improvement, find out how to seize the movement where services are increasingly dominating the 21st-century business landscape..

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A Kanopy streaming video

Cover Image

Subjects
Business education.
Advertising & PR
Marketing
Educational films
Genres
Educational films
Published
[San Francisco, California, USA] : The Great Courses 2015.
2016.
Language
English
Online Access
A Kanopy streaming video
Cover Image
Item Description
In Process Record.
Title from title frames.
Film
Physical Description
1 online resource (streaming video file) (31 minutes): digital, .flv file, sound
Playing Time
00:30:17
Format
Mode of access: World Wide Web.
Access
AVAILABLE FOR USE ONLY BY IOWA CITY AND RESIDENTS OF THE CONTRACTING GOVERNMENTS OF JOHNSON COUNTY, UNIVERSITY HEIGHTS, HILLS, AND LONE TREE (IA).

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