Boosting Your Emotional Intelligence Episode 9, Managing Others' Emotions Episode 9, Managing Others' Emotions.

Streaming video - 2017

As the famous joke goes, no one has ever become calm because another person ordered them to "Calm down!" But are there real ways we can influence another person's emotions and consequent behaviors? Although we can never access anyone else's cognition, the EQ skills we use in our communication and interaction with others can be powerfully influential.